Introduction
At Confluence, we value your privacy and are committed to ensuring that your personal data is protected. This Cookie Policy explains how we use cookies and similar technologies in compliance with the applicable laws of the United Arab Emirates (UAE), including the UAE Federal Data Protection Law (No. 45 of 2021) and related guidelines.
By using our website, you agree to the use of cookies as described in this policy. This policy provides clear information on what cookies are, how we use them, and how you can manage them. We encourage you to review this policy carefully.

What Are Cookies?
Cookies are small text files that are downloaded to your device (computer, smartphone, or tablet) when you visit a website. They allow websites to recognize your device and store some information about your preferences or past actions to improve your browsing experience.
Cookies may be classified as:
Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Stored on your device for a set period of time or until manually deleted.
First-party Cookies: Cookies set by the website you are visiting.
Third-party Cookies: Cookies set by a domain other than the one you are visiting, typically from external services such as analytics or social media platforms.

Why We Use Cookies
At Confluence, we use cookies for several essential purposes:
Improve Website Functionality: To ensure that the website works optimally and to enhance your experience. Certain cookies are essential for the proper functioning of the site and its services, such as login authentication and navigation.
Personalize Content and User Experience: To remember your preferences, such as language settings, and customize your experience when revisiting our site.
Analytics and Performance: To collect data on how visitors use our website, allowing us to analyze traffic patterns, measure performance, and improve the content and layout. This helps us make data-driven decisions to provide a better user experience.
Marketing and Advertising: To display relevant advertisements, track campaign performance, and understand user engagement with our marketing efforts.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off. They enable core features like security, account management, and shopping carts. Without these cookies, services you’ve requested cannot be provided.
• Performance Cookies: Performance cookies collect anonymous information about how visitors use the website. This information helps us understand user interactions, allowing us to improve the website’s performance and user experience.
• Functionality Cookies: These cookies remember the choices you make (e.g., language preference, region) and provide enhanced, more personalized features. They may also be used to remember changes you’ve made to text size, fonts, or other customizable parts of the website.
• Targeting/Advertising Cookies: These cookies are used to deliver ads more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by third-party advertisers and may track your browsing activity across different websites.

Third-Party Cookies
In some instances, third-party cookies are used. We have relationships with several trusted third-party service providers who may place cookies on your device to:
Google Analytics: This widely used analytics service helps us track and report on how visitors use the site, such as which pages are visited and for how long. This enables us to optimize content and website performance. Google Analytics cookies may store information like your IP address, but it will not identify you personally. For more details, visit the Google Analytics Privacy Policy.
Marketing Tools: We may use third-party advertising partners, such as Google Ads or Facebook, to show targeted ads based on your browsing behavior. These third parties may set cookies to track the success of these campaigns and deliver personalized content.
Social Media Integration: Social media plugins, such as Facebook, Instagram, LinkedIn, and Twitter, are integrated into our site to enhance your social sharing experience. These platforms may use cookies to track your interactions and browsing habits. Each social media platform has its own cookie and privacy policies, which we recommend you review.

Compliance with UAE Laws
As a UAE-based entity, we ensure compliance with the UAE Federal Data Protection Law (No. 45 of 2021), which sets the framework for the protection of personal data. In accordance with these regulations:
Data Minimization: We only collect and process data that is necessary for the purposes outlined in this policy.
Transparency and Consent: By continuing to use our website, you consent to our use of cookies. However, you have the right to withdraw consent at any time by disabling cookies via your browser settings.
Data Storage and Retention: Personal data collected via cookies will be stored securely and only retained for as long as necessary to fulfill the purposes for which it was collected.
Data Transfers: In certain cases, cookies may involve the transfer of data to third-party service providers outside the UAE. We ensure that all data transfers are conducted in compliance with UAE data protection laws.

Managing and Disabling Cookies
You have the right to manage and control your cookies. While most browsers automatically accept cookies, you can modify your browser settings to reject cookies or alert you when a cookie is being placed. Instructions for managing cookies are generally found in your browser’s “Help” section.
Please note that disabling cookies may affect your ability to use certain features of our site. Additionally, some functionality may not work as intended, such as login sessions, shopping cart functionality, and personalized settings.
For more detailed instructions on disabling cookies, please refer to the following links based on your browser:
Google Chrome
Mozilla Firefox
Microsoft Edge
Safari

More Information and Contact Us
For more information about our use of cookies and how we handle your personal data, please refer to our Privacy Policy. If you have any questions or require further clarification, you can contact us via:
Email: info@confluenceservices.com
Phone: +97148831343
Mailing Address: Convention Tower, Level 3, World Trade Centre, Dubai, UAE