Confluence (“we,” “us,” or “our”) is dedicated to protecting your personal data and ensuring your privacy in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”) and other applicable regulations. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our research and marketing research services.

By accessing or using our website, www.confluenceservices.com (the “Site”), or our services, you consent to the practices described in this policy.

1. Information We Collect

As a research and marketing research company, we may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, postal address.
• Professional Information: Job title, company affiliation, professional interests.
• Survey Data: Responses to surveys, research questionnaires, and feedback forms.
• Technical Data: IP address, browser type, operating system, and cookies (see “Cookies and Tracking Technologies” section).
• Usage Data: Information about your interactions with our Site and services.

2. Purpose of Data Collection

We use your personal data for the following purposes:

• Conducting Research: To gather, analyze, and interpret data for research projects and reports.
• Marketing Research: To provide insights and recommendations based on market research data.
• Improving Services: To enhance our Site, services, and overall user experience.
• Communication: To contact you regarding research updates, surveys, and other relevant information.
• Compliance: To comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing Personal Data

We process your personal data based on:

• Consent: Where we have obtained your explicit consent to collect and process your data.
• Contract: To fulfill our contractual obligations in providing research and marketing services.
• Legitimate Interests: For purposes such as improving our services, conducting research, and marketing, provided these do not override your rights.
• Legal Obligations: Where necessary to comply with legal requirements or respond to legal requests.

4. Data Sharing and Disclosure

We may share your personal data with:

• Third-Party Service Providers: Who assist us in conducting research, managing surveys, and providing services. These third parties are contractually obligated to protect your data.
• Business Partners: In connection with joint research projects or marketing initiatives.
• Legal Authorities: Where required by law or to respond to legal processes and protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or other business reorganization.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect data on how you interact with our Site and services. Cookies help us enhance user experience and analyze site performance.

You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our Site.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We will securely delete or anonymize your data once the retention period expires.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, use, or disclosure. These measures include:

• Encryption: Using encryption technologies for data transmission and storage.
• Access Controls: Limiting access to personal data to authorized personnel only.
• Regular Audits: Conducting regular security audits and assessments.

8. International Data Transfers

If we transfer your personal data outside the UAE, we will ensure that such transfers are compliant with UAE data protection laws and that appropriate safeguards are in place to protect your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

Confluence Consultants 

Level 3, Convention Tower

Dubai

Email: info@confluenceservices.com
Phone: +97148831343